viper winch beware!

I've had nothing but problems with my vipermax 3000lbs winch, the freespool lever keeps breaking on me and it decided to not even work today when I took it apart to see what the problem was with the freespool lever again, I should also add I've only used this winch a dozen times in the year and a half I've owned it, if Gorilla shipped to Canada I'd be throwing this piece of junk in the trash and getting their 3000lbs winch with the synthetic rope they have on ebay for 148$
 
Kyle

08 King Quad 750, VDI, MR109 inj., EPI yellow spring and 18g weights, UNI filter, 3" XPATV lift, 27" Mud Lights

Wow this is the first real negative feedback I have personaly read.  Have you contacted Viper about this I would be willing to bet they will fix the issue.

2008 Honda Rancher 420 with Viper elite 3000
2005 Chevy 2500HD Duramax

bigtommy


Wow this is the first real negative feedback I have personaly read.  Have you contacted Viper about this I would be willing to bet they will fix the issue.

Gorilla

 
they probably would but seeing how hes smashing them who knows. Heres some advise for ya the Gorilla winch is a waist of time and money. I wouldn't put 1 on my quad even if they gave it for free.

 NOT STUCK, JUST DELAYED:)

2008 outy 800xt
2 1/2" snorkel all around
2009 air cleaner
2009 intake monifold
dynojet power commander
dalton clutch kit
hmf exhaut
1" pipe lift all around
itp ss 212 rims
28" zillas
4500lb VIPER MAX WINCH/synthetic rope  

ordering full muzzy exhaust and then 840bbk


 
l

lips450

bigtommy


Wow this is the first real negative feedback I have personaly read.  Have you contacted Viper about this I would be willing to bet they will fix the issue.

Gorilla

 
they probably would but seeing how hes smashing them who knows. Heres some advise for ya the Gorilla winch is a waist of time and money. I wouldn't put 1 on my quad even if they gave it for free.

 
YEP!!!! I know i have seen on here many times where motoalliance has awesome customer service. I have 2 diff vipers wit no problems at all and i ride hard. U talkin bout how good gorilla is and they wont even ship to canada what does that say?!?!?!?

bradenbaugh

lips450

bigtommy


Wow this is the first real negative feedback I have personaly read.  Have you contacted Viper about this I would be willing to bet they will fix the issue.

Gorilla

 
they probably would but seeing how hes smashing them who knows. Heres some advise for ya the Gorilla winch is a waist of time and money. I wouldn't put 1 on my quad even if they gave it for free.

 
YEP!!!! I know i have seen on here many times where motoalliance has awesome customer service. I have 2 diff vipers wit no problems at all and i ride hard. U talkin bout how good gorilla is and they wont even ship to canada what does that say?!?!?!?

Also agreed, the one issue I had with my Viper Max 3k they took care of quickly and I haven't had another issue. The Gorilla winches on the other hand, I also wouldn't run one if you gave it to me.

Busco Beach rides: Aug 20-22   

08 Honda Rancher 420ES 
30" Monkeys with more then enough mods to turn all 4 not just 3  

03 Kawi Prairie 650ish 
27" Bi/Tris on ITP Type7s  
Goes really fast in reverse, but won't go forward at all.
(currently in pieces lol hoping to have it going forwards again really soon)    
www.unleashedpowersports.com 
www.myspace.com/kotakid287

their customer service is good, they replaced everything the first time it broke but now it's not on warranty so I'm not expecting them to go out of their way, as stated above I only used it a dozen times and I've had nothing but problems, if you were stuck in a creek and the freespool lever came right off the winch you would be calling it a piece of junk aswell, also when I was going to let some cable out to take the winch off the bike it stopped working

08 King Quad 750, VDI, MR109 inj., EPI yellow spring and 18g weights, UNI filter, 3" XPATV lift, 27" Mud Lights

No problems with my Viper Max 3000#.  Its most likely an east fix if you just figure out what the issue is.  Moto Alliance has been very good to the people that have had issues on this forum.  I am sure they would work with you to figure it out.

That being said, I would be reluctant to help someone that is flying off the handle first and not trying to resolve the issue.

Cody

Thanks for the feedback everyone.  As the Moto guy, you gotta love that "VIPER WINCH BEWARE" headline when you log into the forums.  Ouch!  :)
 
Dage, I am sorry to hear you are having difficulty with the freespool knob. If you are interested, you can contact me with a PM and we can discuss a solution that would be helpful to you. I'm guessing we could work together to come to an equitable arrangement.
 
 
Hope you all are well....and hope you caught the recent upgrades we've made to our contactors in both the MAX and ELITE lineups. We're really excited to see the positive results of the contactors as these can be a difficult issue when combined with mud and water regardless of the winch.
 
The new ELITE widespool winches in a 5000lb edition with 55' of AMSTEEL-BLUE rope is on the way as well. We can't wait to get those in.
 
Have a great night......oh, and fun expansions coming up with HL in terms of products. I'll let BUSHHOG fill you in on that though! 
 
Peter
CEO
Motoalliance

peter you and motoalliance are great people. yeah i had a couple problems with my winch but you were there for me 110% to listen to my problems and took care of me which is why we have ordereed more from you.  my winch now has been nothing but flawless working everytime and same with my gf's.  Vipers are great winches, trust me i have been through them all.  i promise ya peter will help you out.  thanks again peter and motoalliance for helping me pull my friends out hahaha.   brandon

08 Brute Force 750i
Stick Stoppers powdercoated red
Powdercoated Racks to match plastics
Graphics -GONE-
MIMB Snorks
Custom Fiberglass Audio Box
Viper mx3000 w/AMSTEEL (for my friends not me hahaha)
2" HL lift
Black 14" 212 wrapped in (30) Dirty Backs  
Maroon Pri/Red Secondary 
Red leds in headlights
Twin Air Filter
Otterbox and Ram Mount
HMF Swamp Series W/Optinal snorkel kit
Power Commander 3
Custom Shift Knob

05 Arctic Cat 400le 4x4...Great bike SOLD
05 Yamaha YFZ450...SOLD
04 Honda 400ex...SOLD

I love my Viper MAX 3000. I have used this winch HARD winching tree trunks, branches, quads and a ford focus stuck in the sand (using the snatch block of course) and it keeps on working great. All I want for it now is a synthetic rope and I'll get that in due time.

Real name: Lucas

Fact: God hates fanboys!!

2007 Suzuki Vinson Manual
UNI Filter
Warn Bumper
Round Foglamps
Strobe light Kit
Rear work light
Viper MAX 3000lb winch
Split Audio Pipe w/ 300watt Amp
Maxxis 4x4 wheels with 27" Dirt Devil II tires
10's front
12's rear

2004 Honda Foreman ES "Project Old Yeller"
26" Super Grip Super Light
Pretty much stock.

2003 Honda Rancher 4x4 ES "Gone but not forgotten"

Thanks Brandon.....your PM's always crack me up. And go to hear from you too Sweet_Tooth....Ford Focus?!?  Wow.  :)

Glad to hear everything is rolling well.  BTW...we just hired a new director for all the forums, Tim....really good guy and he'll be around too. I'm certainly sticking around though....can't let someone else have all the fun.

Have a good night.

Peter
Moto

hats off to you moto.... service doesn't get any better than that!!!!! my next winch will def be your product

08 L.E. MAX 32''backs,ss112 rims,2'' lift,pipe lift,hd springs,1.5''wheel spacers,gorilla rad. rel.,snorkeled,hmf pipe,3000#warn

someone has to have some humor in this great economy

08 Brute Force 750i
Stick Stoppers powdercoated red
Powdercoated Racks to match plastics
Graphics -GONE-
MIMB Snorks
Custom Fiberglass Audio Box
Viper mx3000 w/AMSTEEL (for my friends not me hahaha)
2" HL lift
Black 14" 212 wrapped in (30) Dirty Backs  
Maroon Pri/Red Secondary 
Red leds in headlights
Twin Air Filter
Otterbox and Ram Mount
HMF Swamp Series W/Optinal snorkel kit
Power Commander 3
Custom Shift Knob

05 Arctic Cat 400le 4x4...Great bike SOLD
05 Yamaha YFZ450...SOLD
04 Honda 400ex...SOLD

my dad has never had a problem with his viper 4000. but you cant beat my little old ramsey 2500 she came in good use at mud stock this weekend

rwitn


hats off to you moto.... service doesn't get any better than that!!!!! my next winch will def be your product

I agree, i'm fixin to put a winch on my RZR(after a small deepmud mishap at mudstock) and it will be a Viper after all the good that I have heard about it.

Mike

(mine)
09 RZR
  29.5 LAWS on MOTOSPORT NUKES 
6"CATVOS
Home fabed bumpers
(wife's)
07 500 H.O. EFI Sportsman
29.5 OUTLAWS on ITP's
AAEN pipe
3000 Superwinch
6"CATVOS wth 4" rake
Relocated HIGHLIFTER Radiator
ECDG     

mine has been in some mud but i thought it would hold up......but everytime i use it i have to get pliers just to turn the knob to and from freespool....that makes it a piece of **** to me!! whats the good of having it if it aint gonna work.....it ain't there to look pretty!!

2007 Honda Rancher 420  (red)
12" ss212s (black)
26" laws
1" spacers all the way round! 
2" highlifter lift 
Extreme Snorkle
HMF (Utility)
Custom Rad Relocated
Custom Fiberglass Stereo**(Sold)**
Viper Winch (Torn Up!!)

red_420


mine has been in some mud but i thought it would hold up......but everytime i use it i have to get pliers just to turn the knob to and from freespool....that makes it a piece of **** to me!! whats the good of having it if it aint gonna work.....it ain't there to look pretty!!

 

but it did work to get you out the hole right?  And it works now?

I speak from personal experience, Peter & Moto are the "best in the business". You will not find better or more personal service from any winch manufacturer, Period.

I just got my 4500# back from them a few weeks ago, the solenoid was of the earlier design and filled with water causing it to short and burn up the motor. (I also have head lights full of water on the same machine)

We have to remember that the conditions we ride in are EXTREME and anything that is subjected to those conditions is bound to fail at some point.

The fact that these guys (motoalliance) know how we ride and are more than happy to "go above & beyond" amazes me.

Motoalliance / Viper winches FTW

Good point mcrockett.....one that seems very important for extreme conditions is regular and thorough winch maintenance. I am the worst about maintaining anything, but in this case it is really important with mud and water riding.  There are some great pictures on the internet about winch corrosion (I won't post the links as it is a different store and winch brand.) The pictures also include the following statements about winch cleaning and service;

An ATV winch is a mechanical device and should be cleaned, inspected, and serviced on a regular schedule. The frequency will depend on the operating conditions and location that the winch has been mounted.


A winch that is mounted low will require maintenance more often than one mounted high. When the winch is mounted low, it can be submerged in water and mud more often. Whether the winch is being operated or not, this water and mud can get into the gear sets, bushings, and motor. These contaminants are very abrasive and corrosive to the internal components of a winch and will degrade the lubrication as well. Under these circumstances, it will be necessary to remove the winch for total disassembly, cleaning, inspection, and lubrication. Not performing these maintenance items can lead to premature failure and/or expensive repairs. Even though your winch may be under warranty, you are still responsible for all necessary maintenance and proper operation.


So in the case of the freespool knob, if grit and grime get in between the rocker block and freespool dial it will likely make it tough to turn and you might strip it out altogether with force. They are designed to come out of manufacturing with a nice smooth turn. I would recommend taking off the freespool if it gets hard to turn and cleaning/regreasing. Should work fine then.
 
Hope that helps. Thanks for the compliments on service....does mean a lot to us to hear that.  Have a good night.
 
Peter
Moto 

Dage,
From experience you probably dont want to go the gorilla route. I bought one off of ebay, because it was cheap, after using the winch twice, and not in mud, honest the winch never seen mud or water, used it after the hurricane to pull limbs out of some trees, the gorillas went out. And because I got it off of ebay it does not have the lifetime warranty. The parts were almost what I paid for the winch. So I told them no thank you. Just my .02's. Hope it helps.

2008 Foreman 500 fps   
27 Zillas
14in ITP 212's 

1996 300 4x4
27 tsl super swampers 


1997 Honda 90
stock

1978 F150 4x4
36 super swampers
Headers
4spd granny trans.

how does the turn nob come off...i would like to try cleanin it to see if that helps? does it have a bolt through it or does it just pop off?? thanks..

2007 Honda Rancher 420  (red)
12" ss212s (black)
26" laws
1" spacers all the way round! 
2" highlifter lift 
Extreme Snorkle
HMF (Utility)
Custom Rad Relocated
Custom Fiberglass Stereo**(Sold)**
Viper Winch (Torn Up!!)

You know, we were just discussing today including a "troubleshooting" and "winch care" section with our manuals. We have some great pictures and processes in place with our tech, and I'll check with him tomorrow to see if he can post how to change/clean the freespool knob. He already has great wiring pictures as well as the bushing upgrade assembly.  Then we can get them altogether for you.
Thanks.

Peter

that sounds great!! i'll keep posted....thanks for the help!

2007 Honda Rancher 420  (red)
12" ss212s (black)
26" laws
1" spacers all the way round! 
2" highlifter lift 
Extreme Snorkle
HMF (Utility)
Custom Rad Relocated
Custom Fiberglass Stereo**(Sold)**
Viper Winch (Torn Up!!)

mototalliance PM sent

2010 Pearl White Polaris RZR S
29.5 LAWS!
5,000# Viper Max w/ syn. rope
UNI

2001 chevy Z71
6''lift
20'' wheels
35'' tires
superchips programmer K&N intake
true Dual Exhaust

Got it....sent one back.

I had some problems with my 3000lbs MAX.  It stopped pulling and wouldn't spool in or out.  I called Moto and talked to their tech.  I didn't get a callback but it wasnt a big deal, while waiting I pulled it off the bike and seen the problem. The screws that hold it together backed out and let the spool separate from the winch.  Replaced them and cleaned it out...works great. I will be buying another for the wifes Eiger soon

Rdh605
2004 Honda Rubicon
26" MudLite XL's/Warn 424/Viper Max 3000lb winch
2004 Suzuki Eiger Auto
02 Kawasaki Bayou
     Mudlights
04 Honda Rancher 2wd
     27" Gators
92 Arctic Cat 300 4x4
     Mudlight AT's
98 350 Big Bear 4x4
     Mudlight XL's
82 Honda ATC 200m

Pics and Vids
www.youtube.com/RDH605
http://www.myspace.com/tnmudslinger

I just spoke with Kent, our tech, this morning. We are starting work on both "Troubleshooting" and "Winch Cleaning/Maintenance" sections for our manual. We are going to try include video links if we can. Thanks for the suggestions.

Peter
Moto

red_420


how does the turn nob come off...i would like to try cleanin it to see if that helps? does it have a bolt through it or does it just pop off?? thanks..

there's a retaining clip inside the plastic so if you want to clean it out you'll need to take the winch apart

08 King Quad 750, VDI, MR109 inj., EPI yellow spring and 18g weights, UNI filter, 3" XPATV lift, 27" Mud Lights

everyone bad mouths gorilla but mine works everytime mud or water rain or shine and trust me it gets used

2-09 yamaha grizzly 700 camo`s-12in ss312`s and  28in backs

09 yamaha grizzly 700 black-14in ss312`s and 30 inch backs

07 honda 500 foreman s camo-25in gbc grim reapers

03 honda 450 foreman es 4x4 green-mudlights and stick stoppers

01 honda rancher 350 s 4x4 orange- mudlights and stick stoppers

98 honda fourtrax 300 4x4 tan-mudlights and stick stoppers
 
85 honda atc200s-vamps
83 honda atc185s-vamps

DAGE

red_420


how does the turn nob come off...i would like to try cleanin it to see if that helps? does it have a bolt through it or does it just pop off?? thanks..

there's a retaining clip inside the plastic so if you want to clean it out you'll need to take the winch apart

o ok that makes sense....thanks!

2007 Honda Rancher 420  (red)
12" ss212s (black)
26" laws
1" spacers all the way round! 
2" highlifter lift 
Extreme Snorkle
HMF (Utility)
Custom Rad Relocated
Custom Fiberglass Stereo**(Sold)**
Viper Winch (Torn Up!!)

Guys,
Great thread! Thanks for the honest feedback and thoughts. We take it very serious and will keep delivering a great product and service. We need to hear from you!

If you are interested in becoming a preferred rider send me an email. We want your input, pictures, thoughts, and video. You will receive a monthly newsletter featuring a rider-of-month, crazy pictures, and inside information.

Thanks,
Tim
MotoAlliance
tim@motoalliance.com

I recently took my Vmax 4000 apart for cleaning/greasing and was very impressed. I ride in Crosby a lot(salt water) and there was NO sign of water or mud inside of the unit. The cable was rusted up in the drum from the mud and water so I repalced it, cleaned the seals and greased the planetaries. Good to go again! The only complaint I have is that the Viper sticker blew off with the pressure washer

09 Rhino Sport 
29.5 Laws on 112s 
XPATV lift 
Snorkels
4000lb Viper winch 

Ya same here on the sticker, thats some crap!! Haha just kidding. I love my viper max 4500 on my rhino. It has saved me multiple times, and I have never had a single problem out of it. Always works and always pulls strong, and I'm really hard on it. Thanks again moto for a great winch and awesome service

09 Rhino 700 Silver Sport, 14" ITP SS 212s, wrapped with 27" Mudlites,Wheel Spacers,BRP rear diff support,4500lb viper winch,ipod setup with 240W amp, and 2 6.5s up top,gun racks, spot lights, Snorkeled, K&N air filter, Unleashed machined sheave, slider fix,epi gold spring,muzzys duals and msd ignition,HL 3GX Belt
98 Arctic Cat Bearcat 4x4

Tow rig: 07 Dodge 2500 qcsb 4X4, 5.9 CUMMINS 6spd with lots of goodies

I have the 4000 max on my rhino.  It worked for about 5-6 months and then quit working.  They sent me a replacement contactor, but that wasn't the problem.  It was my fault that I procrastinated about getting it fixed for so long.  Their tech wanted me to take it off the rhino and ship it to him as he thought water probably got in there and shorted out the motor.  Again after much procrastination, I pm'ed Peter a month after my year long warranty was over.  He said that he would still honor the warranty since I filed notice with them.  That's really good service.  Honestly, 4 months later the winch is still on the rhino as I have zero time to mess with it.  I'm a little bummed that it doesn't work, but they aren't the ones that have to take it off and ship it.  You can look under my sig and see all the parts and pieces I have accumulated to put on my rhino and just don't have the time.  Maybe I'll just upgrade to a newer model anyway.  I appreciate the effort on their part to stand behind their product... just a hastle for me to make it all happen.  Peter or Tim, let me know if you all refurb these things.  Maybe that would be cheaper than getting a new one.  FYI, mine gets submerged quite a bit.  I ride in pretty clean water, not much mud, but a lot of water.

'08 Rhino 700 EFI, 27" 589's, SS2112's, MSD, Hunterworks Overdrive Weights, Snorkels, Aluminum Roof w/ custom switch plate, Stereo, 4000lb Viper Max Winch, Light Bar, Skinning / Gutting Lights, Bag Scabbard, 2" Bull Winkle lift on the front (rear springs just dialed up) and a "breaker breaker" cb radio

In the works:
Gauge cluster with a/f, water temp, and volt with green lights, .50 cal boxes mounted over the rear wheel wells in the bed with green led interior lights, waterproof green led tube lights under the boxes to illuminate the bed, HID headlight conversion kit

Mrmojorisan


I have the 4000 max on my rhino.  It worked for about 5-6 months and then quit working.  They sent me a replacement contactor, but that wasn't the problem.  It was my fault that I procrastinated about getting it fixed for so long.  Their tech wanted me to take it off the rhino and ship it to him as he thought water probably got in there and shorted out the motor.  Again after much procrastination, I pm'ed Peter a month after my year long warranty was over.  He said that he would still honor the warranty since I filed notice with them.  That's really good service.  Honestly, 4 months later the winch is still on the rhino as I have zero time to mess with it.  I'm a little bummed that it doesn't work, but they aren't the ones that have to take it off and ship it.  You can look under my sig and see all the parts and pieces I have accumulated to put on my rhino and just don't have the time.  Maybe I'll just upgrade to a newer model anyway.  I appreciate the effort on their part to stand behind their product... just a hastle for me to make it all happen.  Peter or Tim, let me know if you all refurb these things.  Maybe that would be cheaper than getting a new one.  FYI, mine gets submerged quite a bit.  I ride in pretty clean water, not much mud, but a lot of water.

Mrmojorisan,
That's a great question. We can refurb some winches, depending on the issues. I would have you call our tech and check what he thinks. If a refurb works, it should save you about 40% off a new winch. Make sense?

Quick poll: Who would be interested in a "winch service plan" that you can send in your winch once a year for a check up?

motoviper

Mrmojorisan,
That's a great question. We can refurb some winches, depending on the issues. I would have you call our tech and check what he thinks. If a refurb works, it should save you about 40% off a new winch. Make sense?

Quick poll: Who would be interested in a "winch service plan" that you can send in your winch once a year for a check up?

it's a good idea for customers that are local or somewhat local because shipping won't be too bad but for someone like me who lives in Canada that's not an option since shipping my winch too you would probably be 40$ and then you'll charge me 60$ since that's what's listed on your website, that's also the reason I don't want to send my winch to your tech because it's just more money I'm spending on this winch that I thought would be more durable

08 King Quad 750, VDI, MR109 inj., EPI yellow spring and 18g weights, UNI filter, 3" XPATV lift, 27" Mud Lights

Fair point for non-US customer Dage. Did you get my PM? Shoot me another one when you get a chance.

Also, I think our winches have proven quite durable over the past five years.....nothing perfect of course.....but I'm very happy with our overall quality -- and this is what we emphasize ahead of everything else. I know when I buy something, I want to make sure it's going to work and I don't mind paying a bit more to make this happen. That's why we aren't trying to be the lowest-priced winch in the neighborhood....hopefully just the best quality.

 
I do think some of our next main improvements will be creating some really good troubleshooting and winch maintenance ideas. Some other guys on the boards have asked for this, and it's a great idea. Kent is working on it now....we chatted yesterday about it. It should be another step in extending the lives of the winches even in the toughest of conditions. I think that together we can create the best combination for a winch -- winches that are both great out of the factory and properly maintained in the field.

If you have suggestions for me related to what has worked for you in maintaining your winch, please send them along to peter@motoalliance.com or to tim@motoalliance.com.  We'd love to read them and I'm guessing Kent (as smart as he is) will benefit too. We can create ideas specific to riding in mud, water, sand, silt, etc.....to preserving the battery....to what to do if you plan on not using the winch for a long time. We've actually been known to give away a thing or two for the best ideas.  :)

Have a good night.

Peter
Moto  

I have had a 4000 viper max on my ranger for 2 years now and no problems. Cant beat them for the price.

07 ranger xp,hd front springs,home made aluminum roof,27 inch zillas, 4000# viper max winch .
07 800 popo ranger front springs,x2 rear springs, low windsheild,27x12x12 /28x10.5x12 laws on 12x8 vision wheels ,gutted factory can.
00 harley nighttrain alittle of this alittle of that
02 dodge 4x4 v-10
05 altima se-r

Peter-  Thanks for answering my question about the dash switches the other day on ebay.  I just placed my order 10 minutes ago for the 5k max with rzr mount and I think it's gonna be great. 

All my friends are running the vipers but I was hesitating a bit - seems like a lot of winch for not much money...until I read this thread - the CEO responding to a complaint on a forum...wow!  After seeing that kind of communication I believe yall will stand behind the winch I just bought.

I'm gonna put it through it's paces for a few weeks and then I want to order a 4k to put on the rear...I'm assuming i'll have to fab a mount (I want a permanent mount, not receiver hitch...) I know it's pretty common on the Ranger, but have yall had any experience with anyone doing this on the RZR?  If so I would appreciate any guidance you can give me!

I'm looking forward to getting my winch (yall ship it extra quick for me!!!  )

Thanks,
Hudson

-Hud
2008 Popo RZR
29.5 Laws
Snorked
J-Strong Stereo Top
5k Viper Max

05 Brute 750 Camo (gone but not forgotten)

The Natty Boys Forums
Honda, Kawi, Suzuki, and Popo Service Manuals Free at Natural ATV

rancher man08


everyone bad mouths gorilla but mine works everytime mud or water rain or shine and trust me it gets used

Thanks rancher man08. I have reviewed forum discussions over the years and have found that every product will have there fans and detractors... I appreciate your comments.  We do PM those who say they have had issues.   If we can, we do try and address issues that come up- some times they are our issues that we need to resolve, other times the customer might have something to do with the issue.  Over the past 7 years of selling winches we are bound to get some folks that have had a bad experience with one of our products for one reason or another... not unlike the posts I have read of Warn and Ramsey customers.  In general, all companies try and do the right thing, that is how you stay in business and grow.  Believe me, the experience that you have had is by far the majority!



Best regards,

Tom McCullough
Co-Owner
ProMark OffRoad previously Gorilla Winches

motoalliance


Fair point for non-US customer Dage. Did you get my PM? Shoot me another one when you get a chance.

I sent you a PM let me know if you received it
 
Kyle

08 King Quad 750, VDI, MR109 inj., EPI yellow spring and 18g weights, UNI filter, 3" XPATV lift, 27" Mud Lights

red_420


mine has been in some mud but i thought it would hold up......but everytime i use it i have to get pliers just to turn the knob to and from freespool....that makes it a piece of **** to me!! whats the good of having it if it aint gonna work.....it ain't there to look pretty!!

My wife has a superwinch on her bike and i have to use a screwdriver to disengage the winch to put it in freespool but i'm not going to bad mouth it because it has never let us down.(i make sure i have a screwdriver with me........go prepared)

Mike

(mine)
09 RZR
  29.5 LAWS on MOTOSPORT NUKES 
6"CATVOS
Home fabed bumpers
(wife's)
07 500 H.O. EFI Sportsman
29.5 OUTLAWS on ITP's
AAEN pipe
3000 Superwinch
6"CATVOS wth 4" rake
Relocated HIGHLIFTER Radiator
ECDG     

Absolutely no problems with my Viper winch, and for future reference you shouldn't let your mouth outrun your butt.

07 Rancher 2wd 

07 Rubicon 
Viper winch
Extreme 2" lift 
K&N air filter
HMF Utility
Highlifter springs
Soon to come, 27" Zillas

Always do what is right because it is always the right thing to do!

I bought my 4000 viper max in May and have a drain on my battery. I put the new style Contactor  on and ken had me send everything to him.There is something wrong inside. Waiting on him now.

650 Brute force,28X12X12  MST's tires,almond primary, almond secondary,58 wts's, 2 inch HL lift kit,HL springs, custom 4 snorkels, moose module ,custom front and rear bumpers coated with rhino coating, custom skip plates , cycle country c v brush guards,4000lb  Viper MAX  WINCH Kit. 2nd bike (son's),2002 camo 400 kodiak ,4 - 660 rollers,orange secondary spring, stock clutch springs,2 inch lift kit,26-9-12 589 tires,3000lb viper max, 3 custom snorkels,Dynojet Kit

We have a fix in place for any battery drain issues now too. Basically, if you get any kind of conductive element in the motor (motor dust is one example) it can conduct a small amount of energy. Just requires an adjustment in wiring and all our larger winches are going out the door with instructions regarding how to avoid this. Didn't happen often, but we wanted to make sure to to elminate the possibility altogether. Kent will get it all fixed up beyond this for you too. Have a good night.

Peter
Moto

just go with a warn sorry guys not trying to blast anyone but warn is the way for me anyway I have the 2500ci on my grizzzly 660 and a 4000ci on my king 700

o great...now gorilla winch has a rep on this site....

hate to be the bringer of bad news, but if you want to compete with viper, or warn you better step up your game....

08 Honda Rancher-Lil Red
Stick Stoppers and Basket Racks
27" Mudlites & HL Lift Springs
2500 viper max winch 
HL Temp Guage

92 blue kawasaki bayou 220 (the blue beast)
UNI, Swampers and 12 point deer horns strapped to front rack

87 Honda Foreman 350...lil tank
25" Vamps, dual snorks, UNI, and harley pipe 

Past bikes:
05 yamaha kodiak 450 4x4 Camo 
26"Mudlites, snorks, K&N....SOLD SOLD SOLD!!! 

Bought a 4000# Viper Max back in March and the contactor went out on me about 5-6 months later.  I received one of the "newer model" contactors, installed it, and it's been working just as good as the day I bought it.  I've used this winch when my bike was rack deep in water and in soup mud and it never missed a lick.  The only complaint I have is my terminal posts and hardware (nuts, washers, etc.) on the winch are rusted pretty bad.  Other than that, great product IMO.

longdude17


o great...now gorilla winch has a rep on this site....

hate to be the bringer of bad news, but if you want to compete with viper, or warn you better step up your game....

dont leave out ramsey i personall think they are up there with warn and viper

Peter, you replaced my 3000 Elite several months ago and it's still sitting in the box on my garage floor awaiting install.  I've been hesitant to reinstall the winch after all of the electrical issues I experienced with the unit on my machine.  My question is, have you started shipping the new contactors?  If so, would it be possible for me to send you the old contactor (new in box) in exchange for the newer units you're now shipping?  I'd like to have a winch on my bike once again for emergencies but have opted to carry a tow starp as of late.

Thanks again, Peter!  It's rare that you see a company so involved with their customers,

Ezyrider

Thanks Ezyrider.....yes, we have the upgraded the contactors and everything on the ELITE has been going out the door this way for awhile now.  Same is true with MAX winches....eliminate the minor battery issues, etc. We haven't had many problems overall, but like anything else we are always trying to improve stuff as needed.

Shoot me a PM (maybe you already have, I have three in there right now) and we can arrange something if you can help with some of the shipping. Thanks.

Peter
Motoalliance

P.S. I've said it before....Ramsey does make a good winch...I agree.

Are the Viper winches on Ebay legit?

2008 500 Foreman ES 4x4
28" Laws
ITP SS108 rims
Snorkeled
2" lift
HMF

My Wife's:
2008 Honda Foreman 500 4x4 ES
27in silverbacks
212 ITPs (black)
Snorkeled
HMF Swamp series


http://www.myspace.com/jasonwallace228

http://www.myspace.com/mud_psychos

http://www.facebook.com/home.php#/group.php?gid=132752788895&ref=ts
 

any chance I could make one of your recovery winches work on a rhino?  Not sure how much juice they require

'08 Rhino 700 EFI, 27" 589's, SS2112's, MSD, Hunterworks Overdrive Weights, Snorkels, Aluminum Roof w/ custom switch plate, Stereo, 4000lb Viper Max Winch, Light Bar, Skinning / Gutting Lights, Bag Scabbard, 2" Bull Winkle lift on the front (rear springs just dialed up) and a "breaker breaker" cb radio

In the works:
Gauge cluster with a/f, water temp, and volt with green lights, .50 cal boxes mounted over the rear wheel wells in the bed with green led interior lights, waterproof green led tube lights under the boxes to illuminate the bed, HID headlight conversion kit

Yes, the VIPER winches on E-bay are legit.....same ones you'd get from us or Highlifter. Ebay is just a nice marketing channel is all. 

Not sure about the recovery winches Mrmojorisan. The MAX and CLASSIC go from 9,500-16,500lbs. Our new ELITE series coming out next month is going to be incredible (if plans go right) and will be available in 8,000lbs, 10,000lbs, and 12000lb capacities. They'll have 85' of AMSTEEL-BLUE cable on them, are fully submersible and sealed, and will only weight 61lbs instead of the 75-80lbs on the other ones.

However, mounting them might be a challenge. You'd probably need a receiver cradle.

Not sure on battery. I can get the specs from you. Needless to say, with the 8,000lb ELITE, and 20,000lb test cable, you'd never get stuck again -- nor would most of your trucks! These will be available through Highlifter as well.....we're VERY happy with how they have turned out in production.

Peter
CEO
Motoalliance

well the reason I ask, is because I don't use my winch that often.  I probably only need it to pull myself out maybe 5 - 10 times a year.  Instead of having to constantly maintain something I don't use that much, I was just wanting to have one packed away that I can slide into a 2" reciever to pull myself out with.

'08 Rhino 700 EFI, 27" 589's, SS2112's, MSD, Hunterworks Overdrive Weights, Snorkels, Aluminum Roof w/ custom switch plate, Stereo, 4000lb Viper Max Winch, Light Bar, Skinning / Gutting Lights, Bag Scabbard, 2" Bull Winkle lift on the front (rear springs just dialed up) and a "breaker breaker" cb radio

In the works:
Gauge cluster with a/f, water temp, and volt with green lights, .50 cal boxes mounted over the rear wheel wells in the bed with green led interior lights, waterproof green led tube lights under the boxes to illuminate the bed, HID headlight conversion kit

I wanted to continue the good input on the viper winches.    I absolutely love mine, the rope is unbelievable, its saved my butt to many times already.  This was my first winch purchase after doing tons of research.  I couldnt be more satisfied, and will continue to do business in time to come. Even the instructions were simple enough for an easy installation.  As far as the contactors go,  Have you guys tried mounting them inside your trunk in the back of the wheeler?  I just drilled holes and ran my wires inside of it and siliconed up all around it.  No water= Happy contactor!  I've also had friends who mounted it to the frame, but rhino lined the connections after the wires were connected to decrease the chance of shorting out.

2008 Polaris 500 H0
Uni'd 
Lifted
Winched
Gorilla'd
28" Mudzillas on ITP 212's
Boom-Boxed